Deskripsi Pekerjaan
Are you ready to elevate your career and join a global leader in customer experience? TTEC is seeking dynamic and customer-centric Customer Service Representatives to join our premier Telco Voice Account team onsite in Iloilo City.
In this role, you will be the primary point of contact for our valued customers, delivering exceptional support and resolving inquiries regarding telecommunication services. Reporting directly to a supportive Team Leader, you will play a pivotal role in ensuring customer satisfaction and driving the overall success of your team. TTEC provides a collaborative work culture, industry-leading training, and clear pathways for professional growth. If you are passionate about helping people and thrive in a fast-paced environment, this is your opportunity to build a rewarding career.
Tanggung Jawab
- Answer inbound customer inquiries with professionalism, empathy, and efficiency.
- Troubleshoot technical, billing, and network connectivity issues related to telecommunications services.
- Provide accurate information regarding customer accounts, promotions, plans, and service upgrades.
- Meet or exceed established key performance indicators (KPIs) such as Customer Satisfaction (CSAT) and First Contact Resolution (FCR).
- Document all customer interactions, resolutions, and pending issues in the CRM database.
- Collaborate with your Team Leader and colleagues to continuous improve team performance and service quality.
Kualifikasi
- Completed at least High School (old curriculum) or Senior High School (K-12).
- Excellent verbal and written English communication skills with a neutral accent.
- Prior experience in a BPO environment or customer service role is highly preferred (Telco account experience is a major plus).
- Strong analytical and problem-solving skills with the ability to multitask in a fast-paced environment.
- Basic technical troubleshooting skills and comfortable navigating multiple computer systems.
- Willingness to work onsite in Iloilo City on shifting schedules, including night shifts, weekends, and holidays.