Deskripsi Pekerjaan
Are you ready to elevate your career? Join TTEC, a global leader in customer experience solutions, and become part of our dynamic team in Iloilo City! We are actively seeking enthusiastic and results-oriented individuals to join our team as Customer Service Representatives (CSR) for our Telco Voice Account. This is your opportunity to work with a world-class company, develop valuable skills, and enjoy a competitive compensation package.
Your Role:
As a CSR, you will be the primary point of contact for customers, assisting them with their inquiries, resolving complaints, and providing technical support for a leading telecommunications brand. You will report directly to a supportive Team Leader, working both independently and collaboratively to ensure the highest level of customer satisfaction.
Why Join TTEC?
- Competitive monthly salary of ₱27,300 to ₱36,700 (paid training included).
- Comprehensive HMO benefits from day one.
- Fun, engaging, and supportive work culture.
- Clear career pathing and growth opportunities.
- Performance-based incentives and bonuses.
Work Arrangement: This is a full-time, onsite position based in our Iloilo City site. Shifting schedules are required to support our global customer base.
Take the leap and elevate your career with TTEC. Apply now!
Tanggung Jawab
- Handle inbound customer calls for a leading telecommunications company and provide world-class service.
- Resolve customer inquiries, complaints, and technical issues efficiently on the first call.
- Provide accurate information regarding products, services, billing, and account management.
- Document all customer interactions thoroughly in the company’s CRM system.
- Consistently meet or exceed key performance metrics (Customer Satisfaction, Average Handle Time, First Call Resolution).
- Collaborate with team leaders and peers to improve team performance and customer experience.
- Identify and pursue opportunities to offer additional products and services to customers.
- Adhere to company policies, procedures, and client guidelines.
Kualifikasi
- At least a High School Graduate (Senior High School diploma is an advantage).
- Minimum of 6 months of BPO experience is required. Telco experience is highly preferred.
- Excellent English communication skills, both verbal and written.
- Willing to work onsite at our Iloilo City site.
- Must be amenable to shifting schedules, including nights, weekends, and holidays.
- Strong problem-solving skills and ability to think on your feet.
- Basic computer navigation and typing skills.
- Ability to multitask effectively in a high-volume environment.