Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative for our prestigious Telecom Account in Davao! Work Avenue And Business Solutions Incorporated is seeking passionate individuals to deliver exceptional customer experiences in a fast-paced telecommunications environment.
In this role, you'll be at the forefront of customer interactions, handling inquiries, resolving issues, and providing solutions related to billing, technical concerns, and service upgrades. You'll play a crucial role in maintaining customer satisfaction and loyalty while contributing to our sales objectives.
We offer a competitive monthly salary ranging from ₱23,000 to ₱26,000, along with opportunities for professional growth and development. Our comprehensive training program ensures you have the knowledge and skills needed to excel in this position.
If you're a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply. Join us in shaping the future of customer service in the telecommunications industry while building a rewarding career with Work Avenue And Business Solutions Incorporated.
Tanggung Jawab
- Handle inbound and outbound customer calls for telecommunications services
- Provide accurate information about products, services, and billing inquiries
- Resolve technical issues and troubleshoot customer concerns efficiently
- Process orders, upgrades, and service modifications as requested
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed and accurate customer records in the CRM system
- Meet or exceed performance metrics including call quality and customer satisfaction scores
- Collaborate with team members and supervisors to improve service delivery
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service or call center experience preferred
- Excellent communication skills in both English and Filipino
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and ability to learn new systems quickly
- Ability to work in a fast-paced environment with minimal supervision
- Must be willing to work on-site in Davao City
- Positive attitude and ability to handle stressful situations professionally