Deskripsi Pekerjaan
Join Teleperformance, a global leader in customer experience management, as a Customer Service Representative in our telecommunications vertical. This remote position offers an exceptional opportunity to build your career in customer service without the typical barriers. Enjoy a streamlined hiring process with one-day processing and same-day job offers. We've eliminated mock calls and Versant assessments, making your application journey smoother and more accessible than ever.
As a key member of our virtual team, you'll provide essential support to telecommunications customers while enjoying competitive compensation of up to ₱29,000 monthly. This fully remote role allows you to work from the comfort of your home while developing valuable skills in communication, problem-solving, and customer relationship management. Whether you're a fresh graduate or experienced professional, this position offers a clear pathway to growth within our organization.
Teleperformance is committed to fostering an inclusive workplace where your talents can thrive. With our fast-track hiring process and supportive environment, you can start your new career journey quickly and efficiently. Apply today to become part of our award-winning team dedicated to delivering exceptional customer experiences.
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding telecommunications services
- Resolve billing, technical, and account-related issues efficiently
- Process service plan changes and account modifications accurately
- Document customer interactions and maintain detailed case records
- Collaborate with technical teams to resolve complex customer concerns
- Adhere to company protocols and service standards
- Continuously update knowledge on telecommunications products and services
Kualifikasi
- High school graduate or equivalent (open to all candidates)
- Excellent communication skills in English and Filipino
- Basic computer literacy and typing proficiency
- Ability to work independently in a remote setting
- Stable internet connection and quiet workspace
- Willingness to work full-time hours
- Customer service orientation with problem-solving mindset