Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative for our Telecommunications Account and launch your career in customer service excellence! We're seeking enthusiastic individuals to provide exceptional support to telecom customers through various channels. This entry-level role offers comprehensive training and a proven high-success rate for career beginners. You'll handle customer inquiries, resolve service issues, and ensure positive experiences while working with a supportive team in our Cagayan de Oro location. Enjoy competitive compensation, professional development opportunities, and a dynamic work environment where your growth is prioritized. Perfect for fresh graduates and career changers looking to build a foundation in the thriving telecommunications sector.
Tanggung Jawab
- Manage inbound/outbound customer communications for telecommunications services
- Resolve billing, technical, and service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer issues
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Adhere to company policies and regulatory compliance standards
Kualifikasi
- High school graduate or equivalent; college education preferred
- Excellent communication skills in English and Filipino
- Basic computer literacy and ability to navigate multiple software systems
- Strong problem-solving and customer service orientation
- Ability to work flexible shifts including weekends and holidays
- No prior experience required; comprehensive training provided
- Positive attitude and willingness to learn in a fast-paced environment