Deskripsi Pekerjaan
Are you passionate about technology and dedicated to providing world-class service? YTL Communications, a pioneer in telecommunications and digital innovation, is seeking an enthusiastic Customer Service Representative to join our high-energy Contact Centre team in Kuala Lumpur.
In this role, you will be the voice of our brand, helping customers navigate our cutting-edge telecommunications services. We are looking for individuals who are not just problem solvers, but also brand ambassadors who can turn every interaction into a positive experience. If you enjoy a fast-paced environment and want to build a solid career in the telecommunications sector, we want to hear from you!
You will receive comprehensive training and ongoing support to ensure you succeed in delivering exceptional service. We offer a competitive salary package, a dynamic team culture, and the opportunity to grow within one of Malaysia's leading service providers.
Tanggung Jawab
- Provide professional and efficient support to customers via phone, email, and live chat.
- Troubleshoot technical issues related to internet connectivity and mobile services.
- Educate customers on current promotions, plans, and value-added services.
- Resolve customer inquiries regarding billing, account updates, and service requests.
- Maintain accurate customer records and interaction logs in the CRM system.
- Meet and exceed daily KPIs regarding call handling time and customer satisfaction scores.
- Collaborate with internal departments to escalate complex technical concerns.
Kualifikasi
- Minimum SPM or Diploma in any relevant field.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin is a plus).
- Strong customer-centric mindset with a passion for helping people.
- Ability to remain calm and composed in high-pressure situations.
- Basic technical aptitude and familiarity with internet/telecom services.
- Ability to work on a rotating shift schedule, including weekends and public holidays.
- Fresh graduates with a strong drive to learn are encouraged to apply.