Deskripsi Pekerjaan
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas. We are currently seeking a dedicated Customer Service Representative - Traffic Navigation to join our dynamic team. In this role, you will serve as the primary point of contact for drivers and commuters, assisting them with navigation-related inquiries, route planning, and technical troubleshooting. We pride ourselves on delivering exceptional user experiences, and your ability to communicate clearly and solve problems efficiently will be vital to our success. If you are looking to advance your career in a top-tier BPO environment, this is the perfect opportunity for you.
Tanggung Jawab
- Respond to inbound calls and emails regarding traffic navigation software, map updates, and device functionality.
- Assist customers with troubleshooting navigation devices and resolving connectivity issues.
- Provide accurate route planning and alternative solutions to ensure customer satisfaction.
- Process billing inquiries and manage subscription changes for navigation services.
- Maintain accurate and detailed records of all customer interactions within the CRM system.
- Collaborate with the quality assurance team to identify process improvements.
- Educate customers on the latest features and benefits of our navigation platform.
- Adhere to all company policies, scripts, and Service Level Agreements (SLAs).
Kualifikasi
- Bachelor's degree in any field (preferably Computer Science, Information Technology, or Communication).
- Minimum of 1-2 years of experience in customer service, technical support, or call center operations.
- Fluent in English (oral and written) with a professional and polite communication style.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic computer literacy and familiarity with CRM software or ticketing systems.
- Willingness to work in a rotational shift schedule, including night shifts and holidays.
- Self-motivated with a strong desire to learn and grow within a global organization.