Deskripsi Pekerjaan
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas. We're seeking a dedicated Customer Service Representative specializing in Traffic Navigation to join our dynamic team. In this role, you'll be the first point of contact for customers requiring real-time traffic updates, route optimization, and navigation assistance. You'll leverage our cutting-edge technology platforms to provide accurate information, resolve complex routing issues, and ensure seamless travel experiences for clients across various industries. This position offers the opportunity to develop exceptional problem-solving skills while working in a fast-paced, collaborative environment that values innovation and customer-centricity. Join us to make a tangible impact on how businesses navigate today's complex transportation landscapes.
Tanggung Jawab
- Handle inbound/outbound calls related to traffic navigation and route assistance
- Provide real-time traffic updates, road closures, and alternative routing solutions
- Resolve customer inquiries using navigation software and mapping tools
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex navigation issues
- Continuously update knowledge on traffic patterns and navigation technologies
- Meet key performance metrics for call handling and customer satisfaction
Kualifikasi
- High school diploma; college degree preferred
- 1+ years customer service or call center experience
- Proficiency in navigation apps and mapping platforms
- Excellent verbal/written communication skills in English and Filipino
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends and holidays
- Basic technical troubleshooting skills
- Positive attitude with commitment to customer excellence