Deskripsi Pekerjaan
Are you ready to take your career to the next level? XMCBPO, a premier BPO provider in the heart of Pasig City, is urgently hiring Customer Service Representatives (CSR) for our high-profile Travel Account!
This is not just any CSR role. Join our dynamic team where you'll assist globetrotters with their travel needs, from booking dream vacations to navigating business trips. We're looking for passionate, goal-oriented individuals who can start ASAP. No experience in travel? No problem! We provide comprehensive paid training to get you up to speed.
Why join XMCBPO?
- Competitive salary package (up to PHP 30,000 + allowances!)
- HMO benefits from day one or upon regularization
- Fun, engaging work environment with career growth opportunities
- Performance incentives and night differential pay
- Located in a prime business area in Pasig City, accessible to public transportation
If you have the drive to deliver exceptional customer service and want to work in an exciting industry, this is the job for you!
Tanggung Jawab
- Handle inbound calls and emails from customers regarding travel inquiries, bookings, and reservations
- Assist clients in booking flights, hotels, car rentals, and travel packages
- Provide accurate information regarding travel policies, visa requirements, and itineraries
- Address and resolve customer complaints and concerns with empathy and professionalism
- Process changes, cancellations, and refunds according to company policies
- Upsell additional services and products to enhance the customer's travel experience
- Maintain accurate records of customer interactions and transactions
- Meet performance metrics such as quality, adherence, and customer satisfaction scores
Kualifikasi
- At least a High School Graduate (SHS), Associate's, or College Graduate
- Excellent verbal and written English communication skills
- At least 6 months of BPO or Customer Service experience (Travel account experience is a plus but not required)
- Willing to work onsite in Pasig City
- Flexible to work in shifting schedules, including graveyard shifts, weekends, and holidays
- Basic to intermediate computer navigation skills
- Strong attention to detail and problem-solving abilities
- Can start immediately or within the week