Deskripsi Pekerjaan
Join our dynamic team at Transcom Davao as a Customer Service Representative (Travel Account) and become the voice of exceptional travel experiences! We're seeking passionate individuals to assist travelers with bookings, itinerary changes, and general inquiries. This role offers a vibrant work environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in the thriving tourism sector. If you thrive in fast-paced settings and possess excellent communication abilities, apply now to be part of our award-winning customer service team!
Tanggung Jawab
- Manage inbound/outbound communications for travel-related customer inquiries
- Process flight bookings, hotel reservations, and package modifications
- Resolve customer issues with empathy and efficiency
- Maintain accurate records of interactions in CRM systems
- Collaborate with travel partners to ensure seamless service delivery
- Meet performance metrics for call handling and resolution times
- Stay updated on travel industry trends and destination information
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience, travel industry a plus
- Fluent English communication skills (verbal/written)
- Proficient with computers and reservation software
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Positive attitude with customer-centric mindset