Deskripsi Pekerjaan
Join Paph Travel and Tours as a Customer Service Representative (Travel Account) and become the cornerstone of our clients' travel experiences. We're seeking a dedicated professional to manage inquiries, resolve concerns, and deliver exceptional service that transforms potential customers into loyal advocates for our travel services.
In this dynamic role, you'll handle diverse client communications across multiple channels, providing accurate information about destinations, itineraries, and booking processes. Your expertise will ensure seamless travel experiences while maintaining our reputation for excellence in the competitive tourism industry. This position offers growth opportunities within a supportive environment where your passion for service directly impacts customer satisfaction.
As an ambassador for Paph Travel and Tours, you'll contribute to our mission of making travel dreams accessible and memorable. If you thrive in fast-paced settings and possess a natural talent for customer engagement, we invite you to apply and help shape the future of travel experiences.
Tanggung Jawab
- Handle inbound/outbound client inquiries regarding travel packages, bookings, and itineraries
- Resolve customer concerns professionally while maintaining high satisfaction scores
- Process bookings, modifications, cancellations, and refund requests accurately
- Collaborate with travel agents and suppliers to ensure seamless service delivery
- Update customer information and transaction details in CRM systems
- Identify upselling opportunities for complementary travel services
- Adhere to company protocols for data security and privacy compliance
Kualifikasi
- High school diploma or equivalent; college degree in Tourism/Hospitality preferred
- Minimum 1 year customer service experience in travel or related industry
- Exceptional communication skills in English and Filipino
- Proficiency with CRM software and booking platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-pressure environments
- Knowledge of global destinations and travel regulations
- Positive attitude with service-oriented mindset