Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry? Nezda Technologies is currently hiring Customer Service Representatives for a premier Travel Account! This is an excellent opportunity for high school graduates and career shifters—no prior experience is required to apply.
We offer a fully virtual recruitment process, allowing you to secure your next role from the comfort of your home. You will be joining an 'easy account' environment with a high pass rate, designed to help you succeed from day one. Enjoy a competitive salary package, professional growth opportunities, and the support of a world-class team.
If you are passionate about helping people, have great communication skills, and are ready to embark on an exciting career path in Pasay City, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat regarding travel bookings.
- Provide accurate information about travel policies, flight changes, and destination requirements.
- Resolve customer issues with empathy, efficiency, and a solution-oriented mindset.
- Maintain high levels of customer satisfaction by delivering professional and helpful service.
- Navigate multiple computer systems and software applications to update customer profiles.
- Meet or exceed daily and weekly performance metrics such as Average Handling Time (AHT) and Quality Scores.
- Collaborate with team leads and peers to share best practices and improve account processes.
Kualifikasi
- Open to High School Graduates (Old Curriculum) or Senior High School Graduates.
- No prior BPO experience required; entry-level candidates are highly encouraged to apply.
- Must possess good to excellent English communication skills.
- Basic computer literacy and ability to navigate multiple windows simultaneously.
- Strong problem-solving skills and a positive, customer-first attitude.
- Ability to adapt to a fast-paced and dynamic work environment.
- Must be willing to undergo a 100% virtual hiring process.
- Must be ready to work in Pasay City.