Deskripsi Pekerjaan
Join TTEC as a Customer Service Representative for our dynamic Travel Account team in Santa Rosa, Laguna! This permanent, onsite role offers an exciting opportunity to deliver exceptional customer experiences while earning a competitive salary of up to ₱27,000 per month. You'll be the first point of contact for travelers, providing expert assistance with bookings, itinerary changes, and travel-related inquiries. Reporting directly to your team leader, you'll contribute directly to customer satisfaction metrics and team success in a fast-paced, collaborative environment. Ideal for customer service professionals with a passion for travel, this position combines competitive compensation with career growth opportunities in a globally recognized company. If you thrive in problem-solving and enjoy making travel dreams come true, apply now to join our award-winning team!
Tanggung Jawab
- Handle inbound/outbound customer calls for travel-related inquiries and bookings
- Resolve customer issues regarding reservations, cancellations, and itinerary modifications
- Meet performance targets including call quality metrics and customer satisfaction scores
- Collaborate with team members to share best practices and improve service delivery
- Maintain accurate customer records in CRM systems
- Stay updated on travel industry trends and company service offerings
- Escalate complex issues to team leads or specialized departments when necessary
Kualifikasi
- High school diploma or equivalent; college education preferred
- Excellent verbal and written communication skills in English and Filipino
- Previous customer service or call center experience (travel industry a plus)
- Strong problem-solving abilities and conflict resolution skills
- Proficient in using CRM systems and basic office software
- Ability to work in a target-driven environment with flexible schedules
- Must be willing to work on-site in Santa Rosa, Laguna full-time
- Positive attitude with a passion for helping customers