Deskripsi Pekerjaan
Are you passionate about travel and delivering exceptional customer experiences? Join TTEC, a global leader in customer experience solutions, and become our next Customer Service Representative for our Travel Account at our Cainta, Rizal site. As a CSR Voice, you'll be the first point of contact for travelers seeking assistance with their itineraries, providing them with timely and accurate solutions while embodying our client's brand values. With access to cutting-edge tools and comprehensive training, you'll be well-equipped to assist customers from around the world.
In this role, you'll report to a team leader and contribute to the success of the customer experience as well as the overall success of the team. Your daily responsibilities will include handling inbound calls, managing travel bookings and modifications, resolving issues with empathy, and ensuring every interaction leaves a positive impression. We offer a competitive salary package of up to ₱25,000 per month, along with comprehensive benefits including paid training, medical and dental coverage, and career advancement opportunities. At TTEC, we invest in our people—you'll have access to mentorship and skill-building programs to help you grow professionally.
We are looking for individuals with strong communication skills, a knack for problem-solving, and a dedication to helping others. If you thrive in a fast-paced environment and have a genuine interest in travel, this role is your gateway to a fulfilling career in the BPO industry. Our Cainta facility is designed for comfort and collaboration, offering a supportive team environment where your contributions are recognized. With performance incentives and opportunities to work on a prestigious travel brand, this role is ideal for those looking to build a long-term career in customer service. Take the next step and join a company that values diversity, innovation, and excellence. Apply now and start your journey with TTEC in Cainta!
Tanggung Jawab
- Handle inbound calls from customers regarding travel bookings, cancellations, and modifications.
- Provide accurate information about travel packages, policies, and procedures.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain up-to-date knowledge of travel destinations and promotions.
- Document customer interactions and transactions in the system accurately.
- Meet performance metrics such as call quality, average handling time, and customer satisfaction.
- Collaborate with team members to achieve team goals and a positive work environment.
- Adhere to company guidelines and compliance standards.
Kualifikasi
- At least 6 months to 1 year of customer service experience, preferably in a travel account or BPO setting.
- Excellent verbal communication skills in English.
- Ability to handle high-volume calls and navigate computer systems efficiently.
- Strong problem-solving and active listening skills.
- High school diploma or equivalent; college degree is an advantage.
- Willingness to work in shifts, including nights, weekends, and holidays.
- Must be located in or willing to relocate to Cainta, Rizal.
- Open to fresh graduates with a passion for customer service.