Deskripsi Pekerjaan
Are you a travel enthusiast with a passion for delivering exceptional customer experiences? We are currently hiring motivated Customer Service Representatives to join a prestigious Travel and Ticketing account located in the heart of Ortigas, Megamall. In this role, you will be the primary point of contact for international travelers, assisting them with complex flight itineraries, hotel reservations, and travel logistics.
As part of this dynamic team, you will utilize industry-leading booking platforms to ensure seamless travel experiences for our clients. We value candidates who possess strong communication skills, a knack for problem-solving, and the ability to thrive in a fast-paced BPO environment. If you are looking to jumpstart your career in the BPO industry with a reputable account that offers stability, professional growth, and a supportive team culture, this is the opportunity for you.
Join a team that values your voice, offers comprehensive training programs, and provides a clear pathway for career advancement. We are looking for dedicated individuals ready to excel in the travel and hospitality sector.
Tanggung Jawab
- Handle inbound inquiries regarding flight bookings, cancellations, and hotel reservations via phone, email, and chat.
- Provide expert recommendations on travel arrangements to enhance customer satisfaction.
- Utilize Global Distribution Systems (GDS) to manage passenger PNRs and booking records efficiently.
- Resolve customer complaints and issues with empathy, professionalism, and quick thinking.
- Collaborate with cross-functional teams to ensure end-to-end travel service delivery.
- Maintain high levels of accuracy in data entry and booking modifications.
- Meet and exceed key performance indicators (KPIs) related to call quality, handle time, and customer satisfaction scores.
Kualifikasi
- Completed at least 2 years in college or hold a Senior High School diploma.
- Previous experience in a BPO or customer service setting is an advantage (Fresh graduates are welcome to apply).
- Exceptional verbal and written communication skills in English.
- Proficient in navigating basic computer applications and web-based systems.
- Strong problem-solving skills and the ability to work under minimal supervision.
- Amenable to working on shifting schedules, including weekends and holidays.
- Positive attitude and a genuine passion for the travel and hospitality industry.