Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative at TRANSCOM BACOLOD and embark on a rewarding career in the customer service industry. As a key member of our call center team, you'll have the opportunity to make a real difference in customers' lives while developing valuable skills that will benefit you throughout your professional journey.
At TRANSCOM BACOLOD, we pride ourselves on providing exceptional service to our clients and their customers. Our Bacolod City location offers a supportive work environment where your contributions are recognized and rewarded. Whether you're starting your career or looking to advance in the customer service field, this position offers growth opportunities and competitive compensation.
We're seeking motivated individuals who are passionate about helping others and committed to delivering outstanding customer experiences. If you're looking for a stable position with a reputable company in the heart of Negros Occidental, we encourage you to apply today and become part of our success story.
Tanggung Jawab
- Handle inbound and outbound customer calls with professionalism and empathy
- Resolve customer inquiries, concerns, and issues in a timely manner
- Document customer interactions and maintain accurate records
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and suggest solutions
- Adhere to company policies and procedures while maintaining confidentiality
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service or call center experience preferred but not required
- Excellent communication skills with clear and pleasant speaking voice
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and familiarity with Windows applications
- Must be willing to work in shifts, including weekends and holidays if required
- Positive attitude and willingness to learn new systems and processes