Deskripsi Pekerjaan
Are you looking for a fresh start in your career? TTEC Bacolod is offering exciting opportunities for Customer Service Representatives who want to make a difference in customer experience. Join our dynamic team and earn a competitive monthly package of up to ₱21,000 while developing valuable skills in customer service and communication.
As a Customer Service Representative at TTEC Bacolod, you'll be the voice of our clients, providing exceptional service to customers and resolving their inquiries efficiently. You'll work in a supportive environment where your contributions directly impact customer satisfaction and team success.
We offer comprehensive training, career growth opportunities, and a collaborative workplace culture. Whether you're starting your career or looking to advance in the customer service industry, TTEC Bacolod provides the platform you need to succeed.
Don't miss this opportunity to join one of the leading customer experience companies in the Philippines. Apply now and take the first step toward a rewarding career with TTEC Bacolod.
Tanggung Jawab
- Provide excellent customer service through various communication channels (phone, email, chat)
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Document customer interactions and maintain accurate records
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members and team leaders to improve service quality
- Stay updated on product knowledge and company policies
- Identify opportunities for process improvements and suggest solutions
Kualifikasi
- High school diploma or equivalent (college education is a plus)
- Excellent communication skills in both English and Filipino
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and ability to navigate multiple systems
- Customer service experience is preferred but not required
- Ability to work in a fast-paced environment and handle stress
- Positive attitude and willingness to learn
- Must be willing to work in Bacolod City