Deskripsi Pekerjaan
Join TTEC's dynamic customer experience team and accelerate your career growth! We're seeking passionate Customer Service Representatives to become the voice of our brand in Iloilo. As a key member of our customer-centric team, you'll directly impact client satisfaction while developing valuable professional skills. This full-time role offers competitive compensation up to PHP 36,700 monthly plus comprehensive training programs designed to elevate your expertise in communication, problem-solving, and digital platforms.
You'll report to a supportive team leader who will guide you through daily operations while ensuring your success aligns with our company's mission. Your contributions will drive both individual excellence and team achievements in a collaborative environment. TTEC provides a nurturing atmosphere where your professional development is prioritized through continuous learning opportunities and career advancement pathways.
Tanggung Jawab
- Resolve customer inquiries via phone, email, and chat channels with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with team members to ensure consistent service quality across all touchpoints
- Meet performance metrics including call handling time and customer satisfaction scores
- Escalate complex issues to appropriate departments while maintaining ownership
- Continuously expand product knowledge to provide informed solutions
- Contribute to team success through knowledge sharing and best practices
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal and written communication skills in English and local dialects
- Strong problem-solving abilities with attention to detail
- Proficiency in using CRM software and digital communication tools
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with resilience in handling challenging situations
- Basic computer literacy and typing speed of 25+ WPM