Deskripsi Pekerjaan
Are you looking to kickstart your career in customer service? TTEC Novaliches is offering an exciting opportunity for motivated individuals to join our dynamic team as Customer Service Representatives. With a competitive salary of ₱20,000 – ₱23,000 per month and a convenient dayshift schedule, this is the perfect chance to develop your professional skills while making a positive impact on customer experiences.
As a valued member of our team, you'll report directly to a supportive team leader who will guide you through your journey. Your primary focus will be to deliver exceptional customer service, resolve inquiries efficiently, and contribute to the overall success of our operations. At TTEC, we believe in fostering a positive work environment where employees can grow both personally and professionally.
Our Novaliches location offers a modern workplace with state-of-the-art facilities and a team-oriented culture. We provide comprehensive training to ensure you have all the tools needed to succeed. If you're passionate about helping others and committed to excellence, this opportunity is for you.
Join TTEC today and take the first step toward a rewarding career in customer service. Apply now and become part of a company that values its employees and invests in their development.
Tanggung Jawab
- Provide excellent customer service by responding to inquiries, resolving issues, and offering appropriate solutions
- Maintain accurate and detailed records of customer interactions and transactions
- Meet or exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with team members and leadership to improve processes and service quality
- Stay updated on product knowledge, policies, and procedures to provide accurate information
- Identify opportunities to upsell or cross-sell products and services when appropriate
- Adhere to company policies and regulatory requirements at all times
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Excellent communication skills in both written and verbal English
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic computer proficiency and familiarity with customer service software
- Positive attitude and willingness to learn new skills
- Ability to work flexible hours if needed, though primarily day shift
- No prior experience required as training will be provided