Deskripsi Pekerjaan
Transform your career with Concentrix, a global leader in customer experience solutions! We're seeking enthusiastic Customer Service Representatives to join our dynamic team in Quezon City. Enjoy a competitive base salary of ₱25,000–₱26,000 monthly, plus the opportunity to earn additional performance incentives up to ₱35,000 annually. This role offers comprehensive training, career advancement pathways, and a supportive work environment designed for growth. As a key member of our client support team, you'll deliver exceptional service while developing valuable skills in communication, problem-solving, and digital platforms. Perfect for fresh graduates or those seeking a career restart, Concentrix provides the foundation for long-term success in the customer service industry. Apply today and unlock your potential with a company that invests in its people!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions and update CRM systems with accurate information
- Meet performance targets including call quality, resolution time, and CSAT scores
- Collaborate with team members to optimize service delivery processes
- Adhere to company protocols and maintain strict confidentiality standards
- Continuously enhance product knowledge to provide accurate solutions
Kualifikasi
- High school diploma or equivalent (college graduates encouraged to apply)
- Excellent communication skills in English and Tagalog
- Basic computer literacy and typing proficiency
- Customer-focused mindset with strong problem-solving abilities
- Ability to thrive in a fast-paced, target-driven environment
- Flexible availability to work on rotating shifts including weekends
- No prior experience required – comprehensive training provided