Deskripsi Pekerjaan
Are you ready to launch your career in customer service? Nezda Technologies is currently hiring Customer Service Representatives through our virtual hiring process. No prior experience is necessary – we provide comprehensive training to equip you with the skills needed to excel.
As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients. You will handle inbound calls, emails, and chat inquiries, providing accurate information and resolving issues efficiently. This is an excellent opportunity for individuals who are passionate about helping others and want to grow in a fast-paced environment.
We offer a competitive monthly salary ranging from ₱20,000 to ₱28,000, along with flexible work arrangements, health benefits, and performance incentives. Our virtual hiring process allows you to apply and interview from anywhere in Metro Manila. We value enthusiasm, a positive attitude, and a willingness to learn above all else.
Join us at Nezda Technologies and become part of a supportive team that invests in your development. With clear career paths and ongoing training, this role is a stepping stone to a fulfilling career in the call center industry. Apply today!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat
- Provide accurate information regarding products, services, and policies
- Resolve customer complaints and issues promptly and professionally
- Document all interactions and maintain detailed records
- Escalate complex or unresolved issues to the appropriate department
- Meet or exceed performance metrics, including customer satisfaction and response time
- Collaborate with team members to improve customer service processes
- Stay updated on product knowledge and company procedures
Kualifikasi
- High school diploma or equivalent; college degree is a plus but not required
- Excellent verbal and written communication skills in English
- Basic computer literacy and familiarity with CRM systems
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Positive attitude and customer-centric mindset
- No prior experience needed; fresh graduates are welcome to apply
- Must be willing to work in Metro Manila (onsite or hybrid arrangements)