Deskripsi Pekerjaan
Join Cardinal Health as a Customer Service Representative - Voice and become a vital part of our healthcare services excellence team. In this dynamic role, you'll serve as the primary point of contact for distribution centers and internal clients, ensuring seamless order processing and exceptional customer experiences. Your expertise will directly impact our operations by handling inquiries with professionalism, resolving issues efficiently, and maintaining accurate transaction records. We provide comprehensive training and a supportive environment where you can develop critical communication and problem-solving skills while contributing to a company that values employee growth and innovation.
Tanggung Jawab
- Process customer orders for distribution centers and internal stakeholders with precision and timeliness
- Handle inbound voice calls with empathy, actively listening to customer needs and concerns
- Resolve customer inquiries and service issues through multi-channel communication
- Maintain detailed documentation of customer interactions and transaction data
- Collaborate with logistics and support teams to ensure order fulfillment accuracy
- Adhere to strict compliance protocols and quality service standards
- Continuously update product knowledge to provide informed customer support
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer service or call center environment
- Exceptional verbal communication skills with clear diction and active listening
- Strong problem-solving abilities and conflict resolution aptitude
- Proficient in using CRM systems and Microsoft Office applications
- Ability to work flexible shifts including weekends and holidays
- Detail-oriented with high accuracy in data entry and documentation
- Resilience under pressure and adaptability to changing workflows