Deskripsi Pekerjaan
Join Straive as a Customer Service Representative (Voice) and kickstart your career in customer excellence! We're seeking motivated college undergraduates to deliver exceptional support across multiple channels. In this role, you'll be the voice of our brand, resolving inquiries via phone, email, live chat, and in-person interactions with empathy and professionalism. Straive provides a dynamic environment where you can develop critical communication skills while making tangible impacts on customer satisfaction. Our competitive compensation package includes performance incentives, comprehensive training, and opportunities for career advancement within our growing organization. Perfect for students seeking hands-on experience in a fast-paced, customer-centric setting.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, live chat, and in-person channels
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Adhere to service level agreements and quality standards for all interactions
- Identify process improvement opportunities and contribute to team initiatives
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- Currently enrolled in a college/university program (undergraduate)
- Excellent communication skills with clear articulation in English and Filipino
- Strong problem-solving abilities and customer-focused mindset
- Ability to multitask in a fast-paced environment with minimal supervision
- Basic proficiency with CRM software and digital communication tools
- Patient demeanor with high emotional intelligence during stressful interactions
- Willingness to work flexible hours including weekends and holidays as needed