Deskripsi Pekerjaan
Are you passionate about helping people and delivering exceptional service? PT Horizon Internusa Persada is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Yogyakarta. This is an exciting opportunity to be the voice of our company, connect with our valued customers, and play a crucial role in ensuring their satisfaction and loyalty.
At PT Horizon Internusa Persada, we believe that outstanding customer service is the cornerstone of our success. As a Customer Service Representative, you will be on the front lines, engaging with customers, addressing their inquiries, resolving challenges, and providing comprehensive support through various channels including phone, email, and potentially live chat. We are looking for individuals who thrive in a fast-paced environment, possess excellent communication skills, a proactive attitude, and are deeply committed to creating positive customer experiences with every interaction.
You will be an integral part of a supportive team, working collaboratively to maintain high service standards and contribute to our overall business objectives. We offer a stimulating work environment where your contributions are recognized and your professional growth is encouraged. If you're looking for a challenging yet rewarding role where you can make a real impact, develop your skills in communication and problem-solving, and grow with a reputable company dedicated to its customers, then we encourage you to apply. Join PT Horizon Internusa Persada and contribute to a culture that values teamwork, innovation, and unwavering dedication to our customers!
Tanggung Jawab
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate information regarding company products, services, and policies.
- Resolve customer complaints and issues effectively and efficiently, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Educate customers on product features and benefits to enhance their understanding and satisfaction.
- Collaborate with internal teams to ensure seamless service delivery and problem resolution.
- Identify and recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Adhere to company procedures, guidelines, and quality standards in all interactions.
Kualifikasi
- Minimum of 1 year experience in a customer service or call center environment.
- Strong verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Demonstrated ability to listen actively, empathize with customers, and solve problems creatively.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced and team-oriented environment.
- High school diploma or equivalent; a Diploma or Bachelor's degree is preferred.
- Excellent interpersonal skills with a positive and professional demeanor.
- Willingness to work flexible hours, which may include shifts and weekends, as needed.