Deskripsi Pekerjaan
Join Talent Trader Group, a dynamic multinational corporation, as a Customer Service & Shipping Operations Executive. This pivotal role combines exceptional customer interaction with streamlined logistics management to ensure seamless order fulfillment and client satisfaction. You'll be the frontline ambassador resolving inquiries, processing orders efficiently, and coordinating shipping operations to meet global delivery standards. Our ideal candidate thrives in fast-paced environments where precision meets proactive problem-solving. This position offers growth opportunities within a supportive MNC culture, competitive compensation, and exposure to international supply chain workflows. If you're passionate about delivering excellence and optimizing customer journeys, we invite you to contribute to our operational excellence.
Tanggung Jawab
- Manage end-to-end customer inquiries via phone, email, and digital channels with professionalism and empathy
- Process and track customer orders accurately while maintaining real-time inventory visibility
- Coordinate shipping operations including carrier selection, documentation, and customs clearance
- Resolve order discrepancies and delivery issues through collaborative problem-solving
- Monitor logistics performance metrics to identify optimization opportunities
- Collaborate with cross-functional teams to enhance service delivery standards
- Maintain detailed records of customer interactions and shipment data
Kualifikasi
- Diploma or bachelor's degree in Business, Logistics, or related field
- Minimum 2 years' experience in customer service or shipping operations
- Proficiency in order management systems (e.g., SAP, Oracle) and logistics software
- Strong problem-solving skills with ability to handle complex customer scenarios
- Excellent verbal and written communication skills in English
- Detail-oriented with exceptional organizational abilities
- Knowledge of international shipping regulations and customs procedures