Deskripsi Pekerjaan
Elevate the Customer Experience at DK ULTIMATE (M) SDN BHD
Are you a communication enthusiast with a passion for helping others? DK ULTIMATE (M) SDN BHD is looking for a dynamic and professional Customer Service Specialist to join our team in Sungai Petani. As the face of our digital interaction, you will play a pivotal role in maintaining our brand reputation across multiple modern communication channels.
In today’s fast-paced digital landscape, customer expectations are higher than ever. In this role, you won't just be answering questions; you will be building relationships and providing seamless support through WhatsApp, social media, and leading e-commerce platforms. We are looking for an individual who is not only tech-savvy but also possesses the emotional intelligence to turn every inquiry into a positive experience. If you thrive in a collaborative environment and enjoy the fast-paced nature of e-commerce, this is the perfect career move for you.
At DK ULTIMATE, we value professionalism, speed, and accuracy. You will work closely with our sales and logistics teams to ensure that every customer journey—from the first 'hello' to the final delivery—is smooth and satisfying. Join us and contribute to a workplace that values growth, excellence, and the power of great conversation.
Tanggung Jawab
- Act as the primary point of contact for all customer inquiries via WhatsApp, Facebook, Instagram, and other social media channels.
- Manage and respond to customer queries on e-commerce platforms (e.g., Shopee, Lazada) with high responsiveness and accuracy.
- Provide detailed and professional information regarding products, pricing, and availability to potential buyers.
- Efficiently resolve customer complaints or issues, ensuring high levels of satisfaction and retention.
- Coordinate with the logistics and warehouse departments to provide real-time updates on order status and delivery tracking.
- Maintain and update customer records and interaction logs in our internal database.
- Identify common customer pain points and provide feedback to management to improve service quality.
Kualifikasi
- Minimum of an SPM, Diploma, or Degree in Communications, Business, or a related field.
- Proven experience in customer service, preferably within an e-commerce or digital retail environment.
- Excellent written and verbal communication skills in Bahasa Melayu and English.
- High proficiency in using WhatsApp Business, social media management tools, and e-commerce dashboards.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- A customer-first mindset with a proactive approach to multitasking.
- Willingness to work flexible hours, including weekends or peak sale periods if necessary.