Deskripsi Pekerjaan
Bhinneka Life Indonesia is currently seeking a highly motivated and detail-oriented Customer Service Specialist to join our professional operations team in Jakarta Pusat. In this role, you will be the backbone of our policyholder and agent support operations, ensuring that every interaction reflects our commitment to excellence, integrity, and trust.
As a key member of our team, you will handle diverse inquiries, manage policy administration, and facilitate seamless communication between our agents and clients. We are looking for a professional who thrives in a fast-paced environment and possesses the empathy to handle sensitive insurance-related inquiries with the utmost care.
If you are a problem-solver with a passion for delivering world-class service in the insurance industry, we invite you to grow your career with us. We provide a collaborative work culture, professional development opportunities, and the chance to make a tangible impact on the lives of our policyholders.
Tanggung Jawab
- Provide high-quality support to agents and policyholders regarding product inquiries and service requests.
- Manage end-to-end operational administration for insurance policies, ensuring accuracy and compliance.
- Handle incoming customer queries via phone, email, and chat with professionalism and speed.
- Maintain comprehensive records of interactions in the company CRM system.
- Collaborate with internal departments to resolve policy-related issues or pending administrative tasks.
- Monitor and ensure all policy documentation meets internal quality standards and regulatory requirements.
- Proactively identify areas for service improvement to enhance the overall customer experience.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum 1-2 years of experience in customer service, preferably within the insurance or financial services sector.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to multitask, prioritize tasks, and manage time effectively under pressure.
- Excellent analytical skills with high attention to detail.
- Fluency in Bahasa Indonesia (native) and proficiency in English is a plus.