Deskripsi Pekerjaan
Join Omya as a Customer Service Specialist and become an integral part of our dynamic supply chain team! In this pivotal role, you'll serve as the vital link between our valued customers and our operational excellence, ensuring seamless communication and exceptional service delivery. As a key collaborator in our supply chain sustainability efforts, you'll contribute directly to delivering exceptional value to our business while maintaining high levels of customer satisfaction.
This position offers an exciting opportunity to develop your customer service expertise within a global organization that values innovation and continuous improvement. You'll be at the forefront of resolving customer inquiries, addressing concerns, and building lasting relationships that drive business success. If you're passionate about customer-centric solutions and thrive in collaborative environments, Omya offers the perfect platform to grow your career while making a tangible impact on our operations.
Tanggung Jawab
- Handle customer inquiries and resolve issues with professionalism and efficiency
- Collaborate with supply chain teams to ensure customer needs are met and exceeded
- Maintain accurate customer records and documentation for reference and analysis
- Provide valuable feedback to improve products and services based on customer interactions
- Coordinate with internal departments to ensure seamless customer experience
- Meet performance metrics including customer satisfaction scores and resolution times
- Stay updated on company products, services, and policies to provide accurate information
Kualifikasi
- Minimum SPM or equivalent qualification; diploma or bachelor's degree preferred
- 1-2 years of experience in customer service or call center environment
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities with keen attention to detail
- Proficiency in using customer relationship management (CRM) software
- Ability to work efficiently in a fast-paced environment and manage multiple priorities
- Customer-focused mindset with a commitment to delivering exceptional service