Deskripsi Pekerjaan
Are you a dedicated professional looking to make an impact in the global electronics industry? Murata, a renowned Japanese multinational, is seeking a dynamic Customer Service Specialist to join our team in George Town, Penang. In this pivotal role, you will be responsible for delivering exceptional service to our clients by managing key aspects of our supply chain operations. Your primary objective will be to ensure customer satisfaction through timely responses, accurate information, and seamless order management.
We pride ourselves on our commitment to quality and innovation. As a Customer Service Specialist, you will serve as the vital link between our clients and our internal logistics teams. You will handle inquiries, resolve complex issues, and ensure that every interaction reflects the high standards of Murata. If you thrive in a collaborative environment and have a passion for problem-solving, we want to hear from you.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Coordinate with the supply chain and logistics departments to monitor order status and ensure timely delivery.
- Resolve customer complaints and escalations efficiently while maintaining a positive customer relationship.
- Process and verify customer orders, ensuring all documentation is accurate and up-to-date.
- Maintain detailed and organized records of all customer interactions and transactions.
- Communicate shipping updates and delivery schedules to customers proactively.
- Collaborate with internal teams to identify process improvements and enhance service quality.
Kualifikasi
- Minimum SPM qualification or Diploma in a related field.
- Previous experience in customer service or supply chain support is highly preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work effectively in a fast-paced environment.
- Strong problem-solving abilities and a customer-centric mindset.
- Attention to detail and the ability to work independently.