Deskripsi Pekerjaan
Are you a dedicated professional looking to elevate your career with a premier outsourcing partner? Satellite Office is seeking a motivated Customer Service Specialist to join our high-performing team at our world-class facility in Robinsons Cyberscape Gamma, Ortigas.
In this role, you will be the voice of our client, providing exceptional support and resolving inquiries with precision and empathy. We value talent that thrives in a dynamic environment and is committed to delivering stellar customer experiences. If you are passionate about problem-solving and excel in a fast-paced setting, we want to hear from you!
You will enjoy a professional work environment, competitive compensation, and the opportunity to grow your career within a global company known for excellence in BPO and customer success.
Tanggung Jawab
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and accuracy.
- Analyze and resolve customer issues effectively while adhering to company policies and service level agreements (SLAs).
- Maintain detailed and accurate documentation of all customer interactions in the CRM system.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Collaborate with internal teams to escalate complex technical or billing issues as needed.
- Meet and exceed performance metrics related to quality, efficiency, and customer satisfaction scores.
- Stay up-to-date with product knowledge and internal processes to provide informed assistance.
Kualifikasi
- At least 1-2 years of experience in a BPO or Customer Service environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Demonstrated ability to handle shifting work schedules and adapt to a fast-paced work environment.
- Exceptional problem-solving skills and a customer-centric mindset.
- Ability to work independently as well as contribute to a collaborative team atmosphere.
- High school diploma or equivalent; college degree is a plus.