Deskripsi Pekerjaan
Join Satellite Office's dynamic Customer Operations team as a Customer Service Specialist! This pivotal role involves providing exceptional support to customers using our trading app, ensuring seamless experiences and resolving inquiries with professionalism. You'll be the frontline ambassador of our brand, leveraging strong communication skills to build trust and loyalty. In this full-time position, you'll collaborate with cross-functional teams to enhance service quality and contribute to continuous process improvements. If you thrive in fast-paced environments and are passionate about customer advocacy, this role offers growth opportunities in a tech-driven company.
Tanggung Jawab
- Deliver prompt, accurate, and empathetic customer support via multiple channels (phone, email, chat)
- Resolve technical inquiries and trading-related issues using the company app
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex issues and track resolutions
- Contribute to knowledge base updates and process improvement initiatives
- Monitor customer feedback trends and identify opportunities for service enhancement
- Adhere to service level agreements (SLAs) and quality standards
Kualifikasi
- 1-2 years of customer service experience in BPO or tech support
- Strong verbal and written communication skills in English and Filipino
- Proficiency in CRM software and customer support tools
- Ability to remain calm and professional under pressure
- Problem-solving skills with attention to detail
- High school diploma or equivalent; college degree preferred
- Willingness to work flexible hours including weekends if needed
- Basic knowledge of financial trading concepts is a plus