Deskripsi Pekerjaan
Join Kuehne & Nagel as a Customer Service Specialist and become an integral part of our global logistics network. In this dynamic role, you'll be the first point of contact for our valued clients, delivering exceptional service that builds lasting relationships. As a leading third-party logistics provider (3PL), we operate in a fast-paced environment where your expertise will directly impact customer satisfaction and operational efficiency.
You'll manage order processing, coordinate with various operational teams, and resolve inquiries with professionalism and precision. This position requires excellent communication skills, problem-solving abilities, and a customer-centric mindset. You'll have the opportunity to work with cutting-edge logistics technology and develop your expertise in supply chain management.
At Kuehne & Nagel, we value our employees and offer a supportive work environment that fosters growth and development. If you're passionate about delivering outstanding customer service and want to be part of a global leader in logistics, we encourage you to apply today.
Tanggung Jawab
- Provide responsive and professional customer support via phone, email, and chat channels
- Manage order processing, tracking, and delivery coordination
- Collaborate with operations team to ensure timely fulfillment of customer requests
- Resolve customer inquiries, complaints, and issues with empathy and efficiency
- Maintain accurate customer records and documentation in our CRM system
- Monitor order status and proactively communicate updates to customers
- Identify opportunities for process improvements and service enhancements
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Previous customer service experience in logistics or 3PL environment
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, deadline-driven environment
- Proficiency with CRM systems and Microsoft Office applications
- Excellent problem-solving and conflict resolution abilities
- Attention to detail and accuracy in documentation and order management