Deskripsi Pekerjaan
Are you passionate about the fast-evolving world of cryptocurrency and fintech? Do you possess exceptional communication skills in English? TDCX is seeking a highly motivated and customer-centric Customer Service Specialist to join our elite team in Malaysia. In this role, you will be the primary point of contact for global users navigating our partner's cutting-edge cryptocurrency platform.
As an industry-leading BPO, TDCX offers a dynamic, multicultural work environment where innovation is celebrated. You will receive world-class training to deeply understand digital assets, blockchain basics, and advanced troubleshooting techniques, empowering you to resolve customer inquiries effectively and strategically. If you are looking to build a high-growth career in the fintech sector, this is your perfect opportunity.
Tanggung Jawab
- Identify and analyze customers' needs to deliver tailored, strategic solutions that resolve inquiries efficiently.
- Provide accurate and timely support regarding account verification, transaction status, and general cryptocurrency queries.
- Manage and resolve complex customer issues with patience, empathy, and professionalism.
- Utilize internal CRM tools and databases to document all customer interactions accurately.
- Stay up-to-date with market trends, security protocols, and platform updates in the cryptocurrency space.
- Collaborate with cross-functional teams to escalate technical bugs and system issues.
- Adhere to quality assurance standards, compliance guidelines, and company policies.
Kualifikasi
- Excellent verbal and written communication skills in English (native or professional proficiency).
- Prior experience in customer service, helpdesk, or technical support (Fintech or BPO experience is highly advantageous).
- Strong interest or foundational knowledge in cryptocurrency, blockchain, or financial markets.
- Proven problem-solving capabilities with a high attention to detail.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Familiarity with modern CRM platforms and ticketing systems (e.g., Zendesk, Salesforce).
- Flexibility to work in rotational shifts, including weekends and public holidays.