Deskripsi Pekerjaan
Join Magical Logistics (M) Sdn Bhd as a Customer Service Specialist in Freight Forwarding and become a vital part of our dynamic logistics team. This pivotal role requires you to orchestrate seamless import and export operations while maintaining meticulous shipping documentation accuracy. You'll serve as the central communication hub, coordinating with overseas agents to ensure cargo movements comply with international regulations and arrive on schedule. Your expertise will directly impact client satisfaction by proactively resolving shipment discrepancies and providing real-time updates. The position demands a blend of logistical precision and exceptional interpersonal skills to navigate complex supply chain challenges while building lasting client relationships. If you thrive in fast-paced environments and possess a passion for global trade solutions, this role offers an exceptional platform to advance your career in the logistics industry.
Tanggung Jawab
- Manage end-to-end import/export documentation including bills of lading, customs declarations, and shipping instructions
- Coordinate with overseas agents, carriers, and clients to ensure smooth cargo movements
- Monitor shipment status and provide proactive updates to all stakeholders
- Ensure compliance with international shipping regulations and customs requirements
- Resolve shipment discrepancies and implement corrective actions
- Maintain accurate records of all transactions and client communications
- Collaborate with internal teams to optimize logistics processes
Kualifikasi
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, or related field
- Minimum 1-2 years of experience in freight forwarding or logistics customer service
- Proficiency in shipping documentation and customs clearance procedures
- Strong communication skills with ability to liaise with international partners
- Knowledge of international trade regulations and INCOTERMS
- Proficient in logistics software and MS Office applications
- Detail-oriented with excellent problem-solving abilities