Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for the fast-paced FinTech industry? Teleperformance is seeking a dynamic Mandarin Speaking Customer Service Specialist to join our elite support team in Kuala Lumpur. In this pivotal role, you will act as the face of our client’s digital payment platform, ensuring that every user interaction is handled with precision, empathy, and technical accuracy.
You will play a vital role in bridging communication gaps for our Mandarin-speaking user base, solving complex payment inquiries, and contributing to the overall trust and reliability of our digital financial ecosystem. We offer a vibrant, multicultural work environment where career growth and professional development are at the forefront of our corporate culture.
If you thrive in a collaborative environment and are eager to build your career within the booming FinTech sector, we invite you to apply today and help us deliver world-class digital support experiences.
Tanggung Jawab
- Provide professional support to Mandarin-speaking customers via phone, email, and live chat.
- Resolve inquiries related to digital payment transactions, account security, and service features.
- Escalate critical technical issues to the appropriate internal departments following standard operating procedures.
- Maintain high levels of customer satisfaction by providing accurate and timely information.
- Document customer interactions within the CRM system with meticulous attention to detail.
- Collaborate with cross-functional teams to identify recurring user pain points and suggest process improvements.
- Stay updated on the latest financial regulations and company policy changes to ensure compliance.
Kualifikasi
- Professional proficiency in Mandarin (verbal and written) is mandatory.
- Good command of English to support global documentation and training requirements.
- Previous experience in a customer service, call center, or FinTech-related role is highly advantageous.
- Strong problem-solving skills with the ability to handle high-pressure situations.
- Tech-savvy with the ability to learn new software applications quickly.
- Excellent communication and active listening skills.
- Willingness to work on a rotational shift basis, including weekends and public holidays.
- Fresh graduates with excellent communication skills are encouraged to apply.