Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career in the booming cross-border e-commerce industry? Tsing Digital Technology Sdn Bhd is looking for dynamic and professional Customer Service Specialists for our upcoming May and June intakes. As we expand our global footprint, we need dedicated individuals to ensure our international customers receive world-class support.
In this role, you will be the face of our company, bridging the gap between global consumers and our e-commerce platform. You will handle everything from pre-purchase inquiries to complex logistics coordination and dispute resolution. This is not just a call center job; it is an opportunity to master the intricacies of international trade, supply chain management, and digital customer experience in a fast-paced, technology-driven environment.
We offer a competitive salary package, comprehensive training for fresh graduates, and a vibrant office culture in the heart of Kuala Lumpur. If you have a knack for problem-solving and a drive to excel in a high-growth sector, we want to hear from you!
Tanggung Jawab
- Manage high volumes of inbound customer inquiries across multiple channels including live chat, email, and social media.
- Resolve customer disputes, refund requests, and order cancellations with professionalism and efficiency.
- Liaise with international logistics partners to track shipments and resolve delivery delays or discrepancies.
- Provide detailed product information and guidance to assist customers in making informed purchasing decisions.
- Utilize CRM tools to document customer interactions and maintain high standards of data accuracy.
- Coordinate with the internal supply chain and warehouse teams to address stock availability issues.
- Identify recurring customer pain points and suggest process improvements to enhance the overall user experience.
Kualifikasi
- Possess at least a Diploma or Bachelor’s Degree in Communications, Business, Hospitality, or a related field.
- Excellent verbal and written communication skills in English; proficiency in Mandarin is a strong advantage for global coordination.
- Previous experience in e-commerce, logistics, or a customer-facing role is highly preferred.
- Ability to work in a fast-paced environment and handle high-pressure situations with a positive attitude.
- Strong technical aptitude and familiarity with CRM software (e.g., Zendesk, Salesforce) and Microsoft Office.
- Strong problem-solving skills and the ability to think critically to resolve customer issues.
- Willingness to work on a rotational shift basis, including weekends or public holidays if required.