Deskripsi Pekerjaan
Join Foundever's Pioneer Account team as a Customer Service Specialist and become the voice of our valued clients! This 6-month Contract of Casual Employment (CCE) role offers competitive compensation starting at PHP 23,000* monthly, with opportunities to grow your career in customer service excellence. You'll be at the forefront of our operations, handling customer inquiries with empathy and professionalism while resolving escalations to ensure satisfaction. Our dynamic Metro Manila environment provides the perfect platform to develop your communication and problem-solving skills while contributing to our mission of delivering exceptional customer experiences. If you're passionate about helping others and thrive in fast-paced settings, this is your opportunity to launch or advance your career with a global leader in customer experience management.
Tanggung Jawab
- Respond to customer inquiries and concerns via multiple channels (phone, email, chat)
- Handle escalations with professionalism and resolve issues efficiently
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with team members to ensure consistent service delivery
- Adhere to performance metrics including call handling time and quality standards
- Stay updated on product knowledge and company policies
- Proactively identify opportunities to improve customer experience
Kualifikasi
- High school diploma or equivalent; college education preferred
- Previous customer service or call center experience advantageous
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and emotional intelligence
- Ability to work under pressure in a fast-paced environment
- Basic computer literacy and data entry skills
- Positive attitude with customer-first mindset