Deskripsi Pekerjaan
Join Vanguard Logistics as a Customer Service Specialist in Seafreight Export Operations and become an integral part of our dynamic logistics team. This full-time role offers a competitive monthly salary of $2,500 – $3,300, comprehensive health benefits, and exceptional career growth opportunities in a rapidly expanding industry. As the primary point of contact for clients, you'll manage export shipment inquiries, coordinate documentation processes, and ensure seamless cargo movement while maintaining high service standards. Our collaborative environment values innovation and professional development, providing you with the tools to thrive in global supply chain management.
Vanguard Logistics is committed to fostering a supportive workplace where your skills in communication, problem-solving, and logistics coordination will be recognized and rewarded. You'll gain hands-on experience with international shipping regulations, customs procedures, and customer relationship management systems, positioning you for long-term career advancement within our organization. If you're passionate about delivering exceptional service and contributing to efficient global trade solutions, this role offers the perfect platform to excel in the logistics sector.
Tanggung Jawab
- Manage end-to-end customer communication for seafreight export shipments
- Coordinate documentation preparation including bills of lading, commercial invoices, and customs forms
- Monitor shipment status and proactively address delays or operational issues
- Collaborate with operations teams to ensure timely cargo movement and compliance
- Process customer orders, bookings, and maintain accurate shipment records
- Resolve customer inquiries regarding shipment tracking, documentation requirements, and tariffs
- Build and maintain strong client relationships through regular follow-ups and service excellence
Kualifikasi
- High school diploma or equivalent; bachelor's degree in logistics or business preferred
- Minimum 1-2 years in customer service or logistics operations
- Strong communication skills with fluency in English
- Proficiency in logistics software and Microsoft Office applications
- Knowledge of international shipping regulations and customs procedures
- Detail-oriented with ability to manage multiple tasks simultaneously
- Problem-solving mindset and ability to work independently
- Customer-focused attitude with service excellence orientation