Deskripsi Pekerjaan
Are you a proactive communicator looking to make an impact on a global scale? PT. CKWI (operating as Fullrich Industries Co / PT. Cipta Kreasi Wood Industry) is seeking a dedicated Customer Service Specialist to join our dynamic team in Karawang. As a key player in our international operations based in Dallas, TX, you will be the voice of our company, ensuring our valued clients receive top-tier support and seamless service. This is a fantastic opportunity to work in a professional Work From Office (WFO) setting, developing your skills in a fast-paced, multicultural environment. If you have a passion for helping others and a strong command of English, we want to hear from you!
Tanggung Jawab
- Manage and respond to customer inquiries via phone, email, and chat with a high level of professionalism and empathy.
- Resolve customer complaints and technical issues efficiently to ensure high satisfaction rates and retention.
- Maintain accurate and up-to-date customer records in the CRM system and internal databases.
- Collaborate closely with internal teams (sales, logistics, and technical support) to resolve complex customer requests.
- Provide regular feedback to management regarding customer trends, product performance, and service improvements.
- Conduct proactive follow-ups with clients to ensure their needs are met post-purchase.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Kualifikasi
- Bachelor’s degree in any field is preferred, though equivalent experience is highly valued.
- Fluent in English (both written and spoken) with the ability to communicate clearly and confidently over the phone.
- Minimum 1 year of experience in Customer Service, Call Center, or a related support role.
- Excellent interpersonal skills and a genuine customer-centric attitude.
- Basic computer proficiency, including familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and adapt to changing priorities.