Deskripsi Pekerjaan
Join Beehive BPO's dynamic team as a Customer Service Specialist with Sales Experience! We're seeking motivated professionals to drive revenue growth through exceptional customer interactions. In this hybrid role, you'll leverage your sales acumen to convert inbound inquiries into business opportunities while maintaining world-class service standards. You'll be the vital link between our clients and their customers, managing the full customer lifecycle from initial contact to post-sale follow-up. This position offers the perfect blend of relationship-building and sales execution in a fast-paced BPO environment.
As an Inside Sales Specialist, you'll proactively identify upsell opportunities, qualify leads, and collaborate with cross-functional teams to ensure seamless service delivery. Beehive BPO provides comprehensive training and career advancement pathways for high-performing individuals. If you thrive in customer-centric roles and possess a natural flair for sales, this is your chance to grow with a leading BPO provider in Laguna.
Tanggung Jawab
- Handle inbound customer inquiries with professionalism and sales-oriented solutions
- Proactively schedule and confirm client appointments through strategic follow-ups
- Generate qualified contractor leads through targeted outreach and qualification
- Execute upselling and cross-selling initiatives during customer interactions
- Maintain detailed customer records and update CRM systems in real-time
- Collaborate with sales teams to align on lead conversion strategies
- Meet monthly sales targets while maintaining service quality benchmarks
- Conduct post-purchase follow-ups to enhance customer retention
Kualifikasi
- Minimum 1 year experience in customer service with sales component
- Proven track record in appointment setting and lead generation
- Excellent verbal/written communication skills in English and Filipino
- Proficiency with CRM software (e.g., Salesforce, HubSpot)
- Strong negotiation and objection-handling abilities
- Ability to thrive in target-driven environments
- High school diploma or equivalent (college degree preferred)
- Knowledge of construction/contractor industry is advantageous