Deskripsi Pekerjaan
Join THX Infinity as a Customer Service Specialist and become a vital part of our dynamic team! We're seeking a dedicated professional to deliver exceptional customer experiences and drive satisfaction through seamless support. In this hands-on role, you'll handle diverse inquiries, resolve issues efficiently, and maintain positive client relationships. Our ideal candidate thrives in fast-paced environments and takes pride in representing our brand with professionalism and empathy.
This position offers growth opportunities within a collaborative workplace where your contributions directly impact our success. You'll gain valuable experience in customer relationship management while working with cutting-edge systems and processes. THX Infinity fosters a culture of continuous learning and recognizes excellence through competitive compensation and development programs.
If you're passionate about problem-solving and committed to delivering outstanding service, we encourage you to apply. Join us in shaping positive customer experiences and advancing your career in the heart of Kuala Lumpur's vibrant business district.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues with first-contact resolution approach
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Identify process improvement opportunities and implement solutions
- Meet performance metrics (response time, satisfaction scores)
- Provide feedback to enhance service quality and training programs
Kualifikasi
- Minimum 1-2 years in customer service/call center environment
- Proficiency in English and Mandarin (written/spoken)
- Strong problem-solving and conflict resolution skills
- Familiarity with CRM software and ticketing systems
- Ability to multitask in high-pressure situations
- Positive attitude with customer-centric mindset
- Willingness to work in-office during specified hours