Deskripsi Pekerjaan
Join J&T Cargo's dynamic customer service team in Lampung and become the voice of our logistics operations! We're seeking a dedicated professional to manage customer interactions through our advanced ticketing system, ensuring swift resolutions for inquiries, delivery challenges, and complaints. This role is critical in maintaining our reputation for excellence in customer satisfaction and operational efficiency. You'll collaborate with cross-functional teams to troubleshoot issues, track shipments, and provide accurate information while maintaining detailed documentation. If you thrive in a fast-paced environment and possess exceptional communication skills, this position offers growth opportunities within Indonesia's leading cargo company.
At J&T Cargo, we value proactive problem-solvers who can transform customer challenges into positive experiences. You'll be instrumental in building lasting relationships with clients while supporting our commitment to timely and reliable delivery services. We provide comprehensive training and a supportive team culture to help you succeed in this customer-facing role.
Tanggung Jawab
- Manage customer inquiries, complaints, and delivery issues via ticketing system
- Collaborate with logistics teams to resolve shipment-related problems
- Document customer interactions and maintain accurate case records
- Provide timely updates on shipment status and delivery timelines
- Identify recurring issues and recommend process improvements
- Meet performance metrics for response time and resolution rate
- Stay updated on company policies and service offerings
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service or call center experience
- Proficiency in ticketing systems and CRM software
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic knowledge of logistics operations is advantageous