Deskripsi Pekerjaan
Are you ready to take your professional career to the next level? Apollo Lens Manufacturing Philippines, Inc. is looking for a dynamic, highly motivated, and dedicated Customer Service Staff member to join our growing manufacturing operations in Naic, Cavite. Step into an exciting role where your voice truly matters, your leadership shines, and your commitment to team success is your legacy.
As a core member of our customer care and support department, you will act as the essential link between our high-tech optical manufacturing facility and our diverse network of B2B clients, international distributors, and retail partners. You will manage customer inquiries, process and monitor complex orders, resolve service-related concerns, and ensure that client relations are kept at the highest standard. We are searching for an individual who brings a positive attitude, outstanding communication capabilities, and meticulous attention to detail to guarantee seamless logistics, timely delivery, and complete client satisfaction.
At Apollo Lens, we believe in nurturing local talent, offering competitive compensation, and providing opportunities for long-term career progression. By joining our team in Cavite, you will collaborate with dedicated industry professionals in a supportive, modern manufacturing environment that values innovation, operational excellence, and teamwork. Apply today and start making a visible impact on our global operations!
Tanggung Jawab
- Serve as the primary point of contact for B2B client inquiries, order updates, and service feedback via phone, email, and messaging platforms.
- Accurately process, track, and manage client orders within our internal ERP and database systems, ensuring coordination with logistics and production teams.
- Investigate, troubleshoot, and resolve customer complaints or delivery discrepancies efficiently to maintain top-tier customer satisfaction.
- Maintain meticulously detailed records of client communications, contract agreements, transactions, and feedback.
- Coordinate closely with Quality Assurance, Warehouse, and Production departments to verify technical lens specifications and shipping timelines.
- Generate regular customer service reports and summarize client feedback trends for management review.
- Uphold the company’s high-quality service standards and guarantee strict adherence to Service Level Agreements (SLAs).
Kualifikasi
- Candidate must possess at least a Bachelor’s Degree or College Diploma in Business Administration, Communications, Marketing, or any related field.
- At least 1 to 2 years of solid experience in a Customer Service, Client Success, or BPO Support role (experience in manufacturing, logistics, or export industries is highly preferred).
- Excellent verbal and written communication skills in both English and Filipino.
- Strong computer literacy, particularly with MS Office (Word, Excel) and basic CRM or ERP software interfaces.
- Proven problem-solving skills with the ability to maintain composure, patience, and empathy under pressure.
- Outstanding attention to detail and organizational skills, with a proven track record of multitasking effectively.
- Must be willing to work on-site at our manufacturing facility in Naic, Cavite.