Deskripsi Pekerjaan
Join A7 Recruitment as a Customer Service Supervisor and lead the frontline of excellence for Dole Asia Packaged Foods. In this pivotal role, you'll orchestrate seamless customer interactions while driving operational efficiency to enhance profitability. You'll mentor high-performing teams, resolve complex inquiries, and implement service protocols that elevate brand loyalty. This position demands a strategic thinker who thrives in fast-paced environments and transforms customer feedback into actionable insights. Collaborate with cross-functional teams to optimize service delivery and champion continuous improvement initiatives. If you're passionate about turning customer experiences into competitive advantages, this is your opportunity to make a tangible impact.
Tanggung Jawab
- Oversee daily operations of customer service team, ensuring adherence to service standards
- Monitor and analyze performance metrics to identify improvement opportunities
- Handle escalated customer issues with empathy and timely resolution
- Develop and implement training programs for service representatives
- Collaborate with sales and logistics teams to enhance customer satisfaction
- Generate performance reports and recommend process optimizations
- Foster a positive team culture through coaching and recognition
Kualifikasi
- Bachelor's degree in Business, Communications, or related field
- Minimum 3 years customer service experience with 1+ years in supervisory role
- Proven track record in team leadership and performance management
- Advanced problem-solving and conflict resolution skills
- Proficiency in CRM systems and customer service software
- Strong analytical abilities with data-driven decision-making
- Excellent written and verbal communication skills