Deskripsi Pekerjaan
Join Jaccs Finance Philippines Corporation as a Customer Service Support and become an integral part of our commitment to excellence. In this role, you will be the first point of contact for our valued customers, providing immediate assistance through email channels. Your primary responsibility will be to resolve customer complaints, inquiries, and requests with professionalism and efficiency, ensuring a seamless experience for every interaction.
We seek dynamic individuals with exceptional communication skills and a passion for problem-solving. As a key member of our support team, you will handle diverse customer interactions ranging from billing inquiries to product troubleshooting. You will maintain detailed records of all communications and collaborate with cross-functional teams to deliver comprehensive solutions. This position requires adaptability in a fast-paced financial services environment where accuracy and empathy are paramount.
Join us in building lasting customer relationships while advancing your career in the financial sector. If you thrive in customer-facing roles and possess the dedication to exceed service expectations, we encourage you to apply.
Tanggung Jawab
- Respond promptly to customer inquiries and complaints via email
- Provide accurate information about financial products and services
- Troubleshoot and resolve customer issues efficiently
- Maintain detailed records of customer interactions
- Collaborate with other departments to resolve complex issues
- Adhere to service level agreements and response time metrics
- Continuously update product knowledge and communication skills
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 6 months to 1 year customer service experience
- Excellent written and verbal communication skills in English
- Strong problem-solving and multitasking abilities
- Proficiency in email systems and CRM software
- Ability to work in a fast-paced environment
- Positive attitude and customer-centric mindset