Deskripsi Pekerjaan
Join Sinergi Performa Cipta's customer excellence team as a Customer Service Support in Manado! We're seeking passionate individuals committed to delivering exceptional experiences to our valued clients. This full-time opportunity allows you to become the voice of our brand, resolving inquiries, building relationships, and ensuring customer satisfaction through multiple communication channels. Enjoy a collaborative environment with competitive benefits and career growth opportunities. Apply now to start your journey with us in July 2026 and contribute to our mission of delivering outstanding service in North Sulawesi.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer complaints and troubleshoot technical issues
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain product knowledge to provide accurate information
- Meet performance metrics for response time and resolution rates
- Identify opportunities for service improvements
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years of customer service/call center experience
- Fluency in Bahasa Indonesia; English proficiency is advantageous
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced, target-driven environment
- Proficiency with CRM software and Microsoft Office Suite
- Empathetic communication style and patience