Deskripsi Pekerjaan
Are you looking to kickstart your career with a prestigious MNC in the heart of Kuala Lumpur? We are currently seeking a highly motivated Customer Service Support specialist to join our dynamic team. This role is perfect for fresh graduates and experienced professionals alike who are looking for a fast-paced environment with genuine career progression opportunities.
As part of our support team, you will be the primary point of contact for our Chinese-speaking (China, Hong Kong, Taiwan) market. We provide comprehensive training to ensure your success, and our office is conveniently located near LRT and MRT stations for an easy commute. If you are a proactive problem solver with a passion for delivering excellence, we want to hear from you!
Tanggung Jawab
- Provide professional and efficient support to customers from China, Hong Kong, and Taiwan via multiple communication channels.
- Resolve customer inquiries, complaints, and issues with a focus on first-contact resolution.
- Maintain high levels of customer satisfaction by delivering accurate and timely information.
- Collaborate with internal teams to escalate complex technical issues and provide feedback for service improvement.
- Update and maintain customer records accurately in the CRM database.
- Participate in ongoing training sessions to stay updated on product knowledge and service standards.
- Ensure compliance with company policies and operational procedures at all times.
Kualifikasi
- Diploma or Degree in any field; fresh graduates are highly encouraged to apply.
- Fluent in Mandarin (written and spoken) to effectively communicate with clients in China, Hong Kong, and Taiwan.
- Strong interpersonal and communication skills with a customer-centric mindset.
- Ability to work in a rotating shift or 5-day work week environment.
- Proficiency in basic computer applications and web-based systems.
- High level of integrity, patience, and ability to work under pressure.
- Able to commence work in May or June 2026.