Deskripsi Pekerjaan
Join MaxiPacific Corporation's dynamic LPG division as a Customer Service Team Lead and drive exceptional customer experiences. We're seeking a motivated leader to oversee our customer service team, ensuring seamless interactions and operational excellence. In this pivotal role, you'll mentor representatives, resolve complex inquiries, and implement service improvements that align with our company's growth objectives. MaxiPacific offers competitive compensation and a collaborative environment where your leadership skills will directly impact customer satisfaction and business success.
As a key player in our expanding operations, you'll leverage industry knowledge to optimize service delivery while fostering team development. This position requires a strategic thinker who can balance operational efficiency with personalized customer care. If you're passionate about leading teams in the energy sector and driving service innovation, we invite you to contribute to MaxiPacific's mission of delivering reliable LPG solutions through outstanding customer service.
Tanggung Jawab
- Lead, mentor, and develop a high-performing customer service team to meet service excellence targets
- Monitor team performance metrics including call resolution rates, customer satisfaction scores, and response times
- Handle escalated customer inquiries and complaints with diplomatic problem-solving approaches
- Implement and refine customer service protocols, training programs, and quality assurance measures
- Collaborate with cross-functional departments to resolve systemic service issues and improve workflows
- Generate performance reports and data-driven insights for continuous service enhancement
- Foster a positive team culture through recognition programs and professional development initiatives
Kualifikasi
- Bachelor's degree in Business Administration, Communications, or related field (or equivalent experience)
- Minimum 3 years of customer service experience with 1+ years in team leadership/supervision
- Proven track record of improving customer satisfaction metrics and team performance indicators
- Strong conflict resolution, communication, and interpersonal skills
- Experience with CRM software and customer service analytics platforms
- Knowledge of LPG industry operations and safety standards preferred
- Ability to work flexible hours including weekends/holidays as needed