Deskripsi Pekerjaan
Join Quantrics as a Customer Service & Technical Support Representative and become the cornerstone of our customer experience in Naga City. In this dynamic role, you'll serve as the first point of contact for our valued clients, delivering exceptional service through multiple channels. You'll handle inquiries, troubleshoot technical issues, and provide solutions that exceed customer expectations. This position offers an exciting opportunity to develop versatile skills in communication, problem-solving, and technical diagnostics while contributing to a positive brand image. If you're passionate about helping others and thrive in a fast-paced environment, this role will allow you to grow professionally while making meaningful impacts on customer satisfaction.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Diagnose and resolve technical issues related to products/services
- Maintain accurate customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics including response times and resolution rates
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college education preferred
- Previous customer service or technical support experience beneficial
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Ability to navigate multiple software systems simultaneously
- Proficient in using troubleshooting tools and diagnostic techniques
- Resilient under pressure with strong time management skills