Deskripsi Pekerjaan
Join Quantrics as a Customer Service & Technical Support Representative and become a vital part of our commitment to delivering exceptional customer experiences. In this role, you'll serve as the first point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring seamless resolution to maintain high satisfaction levels. We're seeking a tech-savvy problem-solver with excellent communication skills to handle diverse customer interactions across multiple channels.
This position offers the opportunity to develop expertise in our product ecosystem while working in a dynamic environment that values continuous learning and customer-centric solutions. You'll collaborate with cross-functional teams to resolve complex issues and contribute to process improvements that enhance service quality. Your dedication will directly impact customer loyalty and brand reputation.
Quantrics provides comprehensive training and a supportive atmosphere where your professional growth is prioritized. If you thrive in fast-paced settings and are passionate about turning challenges into positive customer outcomes, we invite you to apply and join our mission to redefine excellence in technical support.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and empathy
- Troubleshoot technical issues, providing clear step-by-step guidance for resolution
- Document customer interactions and solutions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify trends in customer feedback to improve products and services
- Maintain product knowledge through continuous learning and training updates
- Meet performance metrics for response time, resolution rate, and customer satisfaction
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer service or technical support
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent verbal and written communication skills in English and Tagalog
- Proficiency with CRM software and ticketing systems
- Ability to remain calm under pressure while handling multiple tasks
- Basic knowledge of computer hardware, software, and networking concepts
- Customer-focused mindset with commitment to service excellence